Question 1: The keyboard keeps losing connection or not connecting what do I do? 

Answer 1: Look below for assistance

Method 1: Change/ Charge the battery. 

1.1: For BTMINIKEY please change the battery.

1.2: For the other Bluetooth keyboards please charge them using a wall adapter. 

Tips for 1.2

  • When you charge the keyboard use a wall adapter. 
  • Turn the keyboard off when you are charging it.
  • Do not charge it using the computer's USB. If you do it will not use the computer then the USB will not get powered. Therefore it will not charge the keyboard.
  • Turn the keyboard off when you are not using it. It actually makes you charge less than usual.

1.3: For BTSOLARKEY series let the sun hit it as well.

 

Method 2: PRAM Reset.

Step 1: MAKE SURE YOU HAVE A WORKING KEYBOARD FIRST. You will need to input the computer's log-in password. 

Step 2: Shut off the computer. 

Step 3: Turn the computer back on then, before the chime, immediately simultaneously press & hold these 4 keys below (Command+Option+P+R) :

Step 4: Continue to hold until you hear 3 to 4 chimes then you may let go then try your Macally keyboard again.

 

Method 3: Reset Bluetooth Module.

Step 1: MAKE SURE YOU HAVE A WORKING KEYBOARD FIRST. You will need to input the computer's log-in password.  

Step 2: Using the working keyboard Hold the Shift + Option (Alt) keys down simultaneously on your Mac's keyboard, while at the same time, click the Bluetooth symbol in the top-right corner of the macOS menu bar. (see picture below)

Step 3: Let go of these keys and click on Reset the Bluetooth Module ( Labeled "3" in picture below)

Step 4: Restart your computer.

 

Method 4: Turn your Bluetooth off and on again.

Step 1: Click on System Preferences.

 

Step 2: Click on Bluetooth.

Step 3 and 4: Click off and back on.



Method 5: Re-pair the Bluetooth Device.

Step 1: Click on System Preferences.

Step 2: Click on Bluetooth.

Step 3: Highlight what you want to delete then press the little X. 

Step 4: Click on Remove.

Step 5: Pair the Bluetooth keyboard to the computer again.