Question 1: My keypad does not work. What do I do?
Answer 1: Please try these steps below (For Mac and PC):
Method 1: Resync the dongle.
Step 1: Turn off the keypad first with the on/off switch then unplug the dongle from the computer.
Step 2: Put the keypad close to the USB port.
Step 3: Press and hold down the "enter" and the "/" keys simultaneously while switching the keypad on.
Step 4: Wait until the LED light flashes
Step 5: Immediately plug the dongle into the USB port.
Step 6: Once the keypad finds its sync, the LED light flashes quickly three times then it will stop flashing.
Step 7: If the keypad fails, please repeat steps 1-6.
Method 2: Charge the battery.
Yes, charge the batteries. Once you charge it, it should work again.
Method 3: Check a different USB port. Usually, changing the USB port will work.