NUMLOCK ISSUES: KEYPAD DOES NOT TYPE NUMBERS

Question 1: Keypad does not type numbers. Please help!

Answer 1: If you are using a PC:

  1. Click on the Windows icon (Start Menu).
  2. Click on Settings and type on-screen keyboard.
  3. Click on the on-screen keyboard with an on/off switch. Turn it on.
  4. You see the on-screen keyboard on the screen. Notice that there is no number padded side. Click on Options on the on-screen keyboard.
  5. Check show number pad and the number padded side should appear on the screen. 
  6. Click on Num Lock. It should work as normal now.

 

Answer 2: If you are a Mac: 

  1. Go to System preferences.
  2. Go to Accessibility.
  3. Scroll down to Pointer Control and click on it.
  4. Uncheck enable mouse keys.
  5. The number pad should work now.

 

MY KEYPAD/BLUETOOTH/RF DEVICES DOES NOT WORK

Question 1: I have a keyboard/ mouse and it is not working what is wrong? 

Answer 1: Look below to check.

  1. Using a device with AA or AAA batteries? The battery might be low. Change the batteries.
  2. Using a device with internal Li-Ion battery? Charge the battery. Use a micro USB cable to charge the product.
  3. The device may have lost its connection with the dongle or Bluetooth. You can see in our FAQ  to find how to sync the device.