Checking your Mac OS Version

This will only depend on what version of a Mac OS you have. Please check your OS Version number before completing this troubleshooting.

 

Q&A on how to check your Mac OS version

Question: How do you check and see what Mac OS you are running?

Answer: Click on the Apple icon on the left side of your screen. Then click on About this Mac. 

Examples of Mac OS Version: 13.0.2 (Ventura), 12.0.2 (Monterey), 11.0.2 (Big Sur), 10.0.2 (Catalina), etc.

 

If you have a newer updated mouse

You are not required to put the pin since asking for a code is removed.

 

If you do have Mac OS 13.0.1 + (Ventura) and it doesn't pair

Directions: If you do have Mac OS Ventura (13.0.1 +), you will need to follow the methods below. One of these should work.

Note: Notice how Method 1 and 2 look almost identical and Method 3 and 4 also look almost identical. Be careful and please do not get confused. Please call us if you need more assistance.

Method 1: Entering 0000 as a code

Press the scroll wheel and the right mouse button for 7 seconds. > Click on System Settings > Click on Bluetooth > If the mouse pops up  (Examples: BTDYNAMOUSE/BTMOUSE/Macally BTMOUSE/ B1-E5-74-S2) pops up > Click on Connect > When it asks for a code > Type 0000 > Click on okay.

* If Method 1 fails please try Method 2*

Method 2: Clicking on Okay when it asks for a code

Press the scroll wheel and the right mouse button for 7 seconds. > Click on System Settings > Click on Bluetooth > If the mouse pops up  (Examples: BTDYNAMOUSE/BTMOUSE/Macally BTMOUSE/ B1-E5-74-S2) pops up > Click on Connect > When it asks for a code > Click on okay.

* If Method 2 fails please try Method 3*

Method 3: Clicking on Cancel Then Connect Again

Press the scroll wheel and the right mouse button for 7 seconds. > Click on System Settings > Click on Bluetooth > If the mouse pops up  (Examples: BTDYNAMOUSE/BTMOUSE/Macally BTMOUSE/ B1-E5-74-S2) pops up > Click on Connect > When it asks for a code > Click Cancel > Click on Connect again > Type 0000 > Click on okay.

* If Method 3 fails please try Method 4*

Method 4: Clicking on Cancel Then Connect Again

Press the scroll wheel and the right mouse button for 7 seconds. > Click on System Settings > Click on Bluetooth > If the mouse pops up  (Examples: BTDYNAMOUSE/BTMOUSE/Macally BTMOUSE/ B1-E5-74-S2) pops up > Click on Connect > When it asks for a code > Click Cancel > Click on Connect again > Click on okay.

Note: If none of these 4 methods works please take the batteries out of the mouse out and put it back in. Also, turn off the mouse and turn it back on and try again.